We aim to get your order with you as soon as possible. Please allow a couple of days for dispatch; we receive a large volume of orders at this time of the year, but we will work our socks off to get your items to you as quickly as possible. All our parcels are sent by second class delivery, and are typically delivered within 2-3 working days, including Saturdays. At this stage we are only able to ship to addresses within the UK, but in the future we hope to be able to ship worldwide.

Shipping costs are calculated from the weight of your order at the checkout. This means that we can ensure all our profits go directly back to The Connection at St Martins and towards helping our clients to recover. 

Each order is parcelled in carbon neutral mailing bags. Our bags are produced from sugar cane, one of the greenest materials around, grown on reclaimed wasteland. They possess all the durability and strength of standard mailing bags, but are much kinder to our planet! Any clothing will be wrapped in FSC-approved tissue paper, and rCUPs are wrapped in recycled corrugated paper, to protect them whilst they are on their way to you. All of our packaging can be placed in standard household recycling waste.


If you have any further questions, please check out our FAQs. If you can't find the answer you are looking for, please send us an email at

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