FAQs

Delivery

How much do you charge for delivery?

Shipping costs are calculated from the weight of your order at the checkout. This means we can ensure that all our profits go directly back to The Connection at St Martin in the Fields.

Do you ship worldwide?

At the moment we are only able to ship to addresses within the UK. 

What packaging do you use?

Each order is parcelled in 100% recyclable and carbon neutral mailing bags. Our bags are produced from sugar cane, one of the greenest materials around, grown on reclaimed wasteland. These mailing bags still possess the durability and strength of standard mail bags, so are both a win for your parcel and for the planet!

Any clothing ordered will be wrapped in FSC approved tissue paper to protect them whilst they are on their way to you. Cups and bottles are wrapped in recycled corrugated paper, to protect them from any knocks and bumps they might receive on their journey.

How can I dispose of my packaging?

All our packaging can be placed in standard household recycling waste.

Can I amend my order?

Unfortunately we are unable to amend any orders once they have been placed. However, if you contact us ASAP, we may be able to cancel the full order for you.

 

Returns

How do I return my items?

Please visit our returns page to find instructions on how to return any items you have ordered.

Will I get my shipping refunded if I return my order?

Unfortunately we are unable to refund any delivery charges. This is so we are able to cover the cost of every parcel we deliver without taking anything away from the profit that directly supports the work of The Connection.

 

More About Our Online Store

What will my purchase support?

All profits made through our online store go directly towards supporting the important services offered at The Connection. Your support is incredibly valued as it allows The Connection to continue helping those facing homelessness in Lonndon.

Is your clothing for men or women?

Our clothing is for everyone! Unless stated, our clothing is exactly what you would expect from a typical unisex fit. If you are unsure what size would be best for you, please check out our size guide.

Can I collaborate with you?

We absolutely love working on collaborations with like-minded people and would love to hear from you! Whether you want to explore a specific idea or would just like to see whether there is any potential to collaborate, please send us an email using our contact form. We look forward to hearing from you!

The Connection at St Martin's

If you would like to find out more about the work of The Connection at St Martin's, please click here.

 

If you can't find the answer you are looking for, please drop us an email at using our contact form where we will be happy to help.